We promise that every balcony will be fully Ready for delivery before the agreed date.
What does Ready. mean?
Based on the contract dates which are agreed at point of order, we will schedule in every balcony to be manufactured in advance of the delivery dates, to ensure that your balcony is Ready before the agreed date. They are usually made several weeks in advance and stored in one of our safe storage areas.
What backs up this promise?
Once a balcony is transferred from the production line into storage, we will send you confirmation, which will include photos of the balcony, giving you peace of mind that it is Ready for delivery to your site.
Our Goodwill Guarantee.
If unfortunate circumstances mean a balcony is not ready on its delivery date, once an investigation has been conducted and the problem has been rectified we will give a refund of £100 per balcony affected.