Project support

Project pathway

We offer a genuine ‘end to end’ support service, from concept right through to after-sales care. This project pathway shows the typical key steps along the way, who is involved and the key tasks completed.

Read more about our project pathway

Project support

Balcony installation video

Minimising the balcony installation requirement has always been at the forefront of our Cassette balcony innovation concept. By minimising site installation works, the time required for key site resources like tower cranes, and mast climbers, etc. can dramatically reduce, saving prelim costs.

Take a look at our detailed balcony installation video which shows how easy and quick it is to to install Sapphire balconies with Sappire’s specialised counter-balance.

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Project support

Berkeley Group testimonial

Tim Hawkins – Project Director of Berkeley Group at Royal Arsenal summarises what he feels are compelling reasons for Supply and Support including:

  • no-fuss, speed of installation
  • QA assessments carried out in prior to site delivery
  • Crystal clear understanding of warranty responsibilities
Watch the video
Cassette balcony with prefited soffits in offsite production for Sapphire

Project support

Offsite production

Ever since 1992, Sapphire has aimed to minimise site work by maximising offsite production. This provides not only more controlled, traceable processes and better quality products, but also makes the installations much more straight forward with less coordination of trades and a speedier installation.

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Sapphire balcony transportation on double stack lorry trailers

Project support

Balcony transport and logistics

We believe that it is essential to get goods to site in a pristine condition, safely and ready to be efficiently offloaded with minimum risk of damage or safety issues. That’s why we have invested in a number of our own trailers specially adapted so that they can allow double stacking and so that guardrails are pre-fitted ready for safe offload.

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Project support

Balcony installer training

With our breadth of balcony installation experience, and with multiple certified Appointed Persons and Slingers in house, we now run our own comprehensive offsite balcony installer training. This enables operatives to learn the fundamentals to installing balconies safely and effectively.

Learn more about balcony installer training