• 1. Concept

    Make a difference to your project pathway

    Beautiful balustrades and balconies make a difference. Internally they can make a compact living area feel more spacious, and upgrade a ‘nice’ apartment into something very special. Externally they can often create the architectural signature that sets one building apart from the ordinary.

    Get the balconies and balustrades package right and they’ll pay for themselves in added-value; but get it wrong and it will show. Recent research shows that 88% of people looking to purchase or rent an apartment felt a balcony would make a property more desirable.

    At Sapphire we have the experience, expertise and scale to make a difference. We’ve worked with a great number of architects and developers. Be inspired by the galleries and case studies on our web site. Call us and we’ll give you personal advice from the earliest project sketches.

    Design resources

    Let us work with you from creating concepts through to detail design stage… from the earliest stages we provide comprehensive design resources. Information is freely available on our website or provided personally.


    To make your job easier and quicker we have created CABS (our free on-line Computer Aided Balustrade Specifier) for the best route through the design process. Visit www.sapphirebalustrades.com/cabs.


    To support you with creating exact specifications our product specification clauses are available both on the NBS Plus and our own website.


    We’ve created a helpful CAD document library on our website to make your life easier. And if you can’t find exactly the CAD detail you need just ask and we can create it for you.


    Our various design tools will automatically give recommendations for baluster (post) diameter and glass thickness etc. When you’ve completed your outline design we can use our Structural Evaluation System for complete peace of mind that you comply with all relevant regulations and standards.

    The journey to achieving great looking balustrades was just as good as the aesthetics, thanks to Sapphire’s high quality product and service package

    Barratt Homes

    Who is involved?

    • Architect
    • Sapphire

    Key tasks completed

    > Research Options
    > Create Visual Effects
    > Material Selection
    > Samples
    > CAD Icon’s
    > Specification
    > CPD’s

  • 2. Design

    Beautiful, bespoke balustrades

    Inspired design is a combination of great vision and attention to detail. It’s also about being able to convert initial concepts into cost-effective, buildable projects.

    We believe design should never be limited by a catalogue of standard parts. Nor do we recommend you start with a blank sheet of paper to ‘reinvent the wheel’ on every project. Instead we create ‘bespoke’ solutions for individual applications starting with essential elements from our core ranges, mixing-and-matching innovative ideas from our huge bank of design permutations, and adding individual touches unique to your project.

    When ‘ordinary’ is not good enough, let’s work together to create an inspired design for beautiful balustrades and balconies. Let’s work together to make a difference.

    Not just off-the-shelf

    We design and manufacture our products using mechanical and welded connections, made to project dimensions rather than compromise by using glued together multi application components which may require regular joints and other problems such as coming apart caused by frost damage.

    Off-site manufacture

    By utilising off-site manufacture our skilled fabricators benefit from a range of high-tech precision machinery in the safety of our own facilities to create a level of quality which is almost impossible to achieve on site.

    Speed, cost and aesthetics

    By streamlining off-site processes we achieve a low cost base, better aesthetics, and faster production times. Once on site this approach significantly cuts installation time and safety risks (eg hot works).

    Design the best balconies

    Involve Sapphire at an early stage and we can help you design the best balconies, not only for functionality and aesthetics, but also to enjoy all the benefits of off-site construction. With our experience we can avoid common problems which cause programme delays. We can assist you in maximising sales appeal whilst minimising costs by pre-fabricating complete balconies in our quality-assured factories ready for delivery and erection with minimum time, cost and risk on site.

    Unique details

    At Sapphire we don’t just manufacture good balconies; we’ve spent years developing details to make better balconies, and now we’re launching a series of innovations that truly define the best balcony solutions. Our continuous development programme isn’t just focused on balcony hardware; we couple it with our legendary personal service – our target is to make a difference at every moment you need us.

    Special thanks go to their contracts team that delivered a quality product on time. They were always ready when we needed them


  • 3. Procurement

    Estimating strategy

    We don’t like to boast but two factors set us above our competitors – personal service and true value engineering. This approach helps us to understand and provide meaningful estimates centred around your needs.

    Personal service

    Our aim is to help you by prompt response to enquiries and by preparing detailed estimates with clarity and honesty – no “ticking bombs” which look attractive but end up costing money and causing disputes.

    True value engineering

    Some of our clients want the cheapest solution; others want our help to add value to a project or development. To some, ‘value engineering’ means make it cheaper; to us ‘true value engineering’ means identifying ways to make it better or maintain aesthetics whilst reducing or minimising the cost.

    Who is involved?

    • Architect
    • Contractor
    • Sapphire

    Key tasks completed

    > Estimating
    > Detailed Proposals
    > Sample Approval
    > Value Engineering
    > Revised Proposals
    > Sample Approval
    > Value Engineering

  • 4. Production

    Preparing for site

    We spend our time wisely preparing for site so that you don’t have to waste time expensively when things go wrong on site. One of the UK’s largest developers commended the way Sapphire “parachutes in and out at exactly the right time”.

    Intelligent engineering

    When you involve us from an early design stage we continually assess to make sure that we can fabricate your balcony or balustrade efficiently from stock or short-lead-time components. We calculate designs to ensure they are achievable, materials are right, connections are practical, and timescales are workable.

    Planning and programming

    Let us assist you in programme planning through procurement, manufacturing, and just-in-time delivery. And trust us to propose realistic programming for your balcony and balustrade installation alongside other trades on site. At Sapphire we know that good pre-site communications can make a difference to the successful running of a contract. So that’s what we try to do.

    Who is involved?

    • Architect
    • Contractor
    • Sapphire
    • Approved Sapphire subcontractor or supplier

    Key tasks completed

    > Site Survey
    > Detailed Dimensions
    > Structural Calculations
    > 2D/3D CAD Drawings
    > Drawing Approval
    > Production Issue Pack
    > Procurement
    > Manufacture
    > Assemble
    > Protective Packaging
    > Quality Checking

  • 5. On-site

    Delivering results on time, on budget

    By analysing the project pathway step-by-step we have identified where we can make a difference on site. We know that time and budgets are critical to you but it is actually achieving them that matters.

    Strict supply chain management

    By maintaining high stock levels of key components and good management of critical path suppliers we’ll be ready to start on time exactly in-line with site requirements.

    Off-site manufacture

    By pre-fabricating and pre-assembling as much as possible in our quality- assured manufacturing facilities we can minimise the need for storage on site and can reduce the duration of scaffolding – saving you money.

    On-time delivery

    We can’t always do the impossible, but through our personal liaison we can prioritise to achieve best-in-class performance against tight deadlines.

    Onsite Safety and Quality Assurance.

    Whilst it isn’t our own installers who fit your balconies, we by no means leave this important area as a gap in the project pathway. Before the install we provide offsite training both theory and practical to all install team members. What is more, all equipment to make your install is a success is supplied by Sapphire to the project specific requirements and all fully certified for lifting.

    Pronounced ‘Oscar’, our Onsite Safety and Quality Assurance process allows us to tackle challenging targets and monitor performance on site even though we may not be present. Because we set high standards for quality-assurance, and by critical self-assessment we aim to put right any details before they become snags.

    Speedy O&M

    Little details can make a big difference; we’ll ensure that we create the O&M documentation early on so you’re not waiting when you need it.

    Project feedback

    By regular communications throughout the project we keep you up to date and in control at every stage. And we pro-actively seek out your feedback about our performance as part of our ongoing quest to make a difference.

    Who is involved?

    • Contractor
    • Sapphire
    • Approved Sapphire subcontractor or supplier

    Key tasks completed

    > Risk Assessment
    > Method Statement
    > Installer training
    > Delivery
    > OSQA
    > Reporting

  • 6. Post-Project

    Quality you can hold on to

    Getting the right quality of balcony or balustrade can be a big factor in the perceived quality of a whole residential development. The balustrade quality is a key ‘touch’ point in forming initial impressions of a much larger project. Yet quality is notoriously difficult to define, so we’ve identified a series of steps to assist in measuring it.


    It’s so simple… we offer a 12 year peace of mind warranty.

    Low maintenance

    It’s not until after the design, fabrication and installation that you can measure user satisfaction and low problem rates; customer survey evidence shows that Sapphire consistently performs to the highest expectations.

    Who is involved?

    • Contractor
    • Sapphire

    Key tasks completed

    > Project Review
    > Follow Up Call
    > Customer Care Meetings